Voice7 is committed to only selling high quality items but we do understand there may be a time when a customer needs to return a purchased item. We hope that you will be happy with the purchased item(s) but if you decide if the purchased item is not right for you, you can return for exchange or refund.
30 Days Refund Policy
We are offering a 30 days return policy on all items. The following points will be considered and implemented:
Damaged / Faulty Item Received
If the received goods are damaged or faulty. In such cases, customers must contact us within 1-2 days of delivery. After 2 days of delivery, no damage claim will be accepted.
Item(s) Not As Described:
If the received goods are not as described, you can return for exchange/refund. We (seller) will pay the returned postage cost. We can either share the return label with the customer or the customer will return at his/her own cost after contacting us. We will refund the postage on arrival for sure.
Color Matching Issue:
Please note that we don’t guarantee if the purchased item’s color will match to your existing bedding or not. We usually don’t accept return in such cases because the colors might be different due to your Mobile or Computer screens resolution settings.
No Amended Return:
Item(s) must not be returned after any amendment. We accept return in original packing.
Delivery Issue / Item Not Received:
We take full responsibility for guaranteed delivery and the delivery issue does not occur very often.
In case of no item delivery, we will process a full refund after some investigation. Customers should help us in resolving the delivery issue because sometimes the courier drivers hand over the package to neighbors in their absence.
Customers can return an item for exchange within 30 days. If the item is as described and non-faulty, then the buyer will pay the return postage cost and we will send the replacement item at our own cost.
- Customers need to contact us ﬁrst before returning a purchased
- Item(s) must be returned in the original packaging /
- Preferred courier for return is
WHO WILL PAY THE RETURN POSTAGE?
- 1) If the seller is guilty, then we (seller) will pay the return postage cost. There is an exception for color matching schemes with the existing bedding
- 2) If the seller is not guilty, then the buyer will pay the return postage
Email us at firstname.lastname@example.org 24 hours a day, 7 days a week. We will try our best to respond to your questions as soon as we can. Live Chat available through WhatsApp, we respond as soon as possible or ﬁll our Contact us form.